Refund policy

Last updated: September 7, 2026

Before you pay

We verify that a vehicle history report exists for your VIN before creating a checkout. If none exists, you are informed on the spot and no payment is taken.

Automatic refunds

If, after successful payment, we are unable to generate and deliver your report (for example because our data supplier returns an error or is unavailable), we automatically issue a full refund to the original payment method and send you an email confirmation. Refunds typically appear on your statement within 5–10 business days depending on your bank.

Delivered reports

Reports are digital goods generated on demand and delivered instantly. Once a report has been delivered we cannot offer a refund based on its contents (e.g. the vehicle having fewer or more records than expected), or because the wrong VIN was entered. Please double-check the VIN before ordering — the form shows you the vehicle's year, make and model before payment is completed.

Duplicate charges or technical problems

If you were charged more than once for the same VIN, or you paid but never received access to the report and no refund was issued within 24 hours, contact us at support@buyvinhistory.com with your VIN and the email used at checkout. We will resolve it promptly.

Chargebacks

Please contact us before opening a dispute with your bank — we respond quickly and resolve legitimate issues with a refund.